How AI Is Revolutionising Customer Communication for Growth?
Imagine a world where your customer service team works tirelessly around the clock, always ready to assist, resolve issues, and engage customers with personalized solutions — no matter the hour or volume. Sounds like a dream? With AI-driven customer communication, it’s fast becoming a reality. The global AI market, valued at $391 billion in 2023, is expected to skyrocket to $1.81 trillion by 2030, growing at an astonishing CAGR of 35.9%. This exponential growth is transforming industries across the globe, with AI becoming a fundamental part of business strategies. By 2025, nearly 97 million people are projected to be working in the AI space, driving innovations like AI chatbots for business, AI-powered customer service tools, and AI customer experience platforms that reshape the way companies engage with their clients. As 83% of companies identify AI as a top priority in their business plans, it’s clear that AI’s role in customer service optimization and AI customer support autom...